Regional Business Manager & Clinical Specialist

Regional Business Manager & Clinical Specialist

With direction from business development leadership, this role acts as a liaison and engages in account management and relationship activities by serving as the primary contact for a number of assigned accounts. This includes proactively identifying and resolving customer service issues, implementing training for new and existing clients and DME providers, and engaging in lead generation activities to support a qualified pipeline of potential hospice clients. As a clinical specialist, this role also acts as a clinical resource for a national client base to assess clinician activities related to DME and partner with clients to positively impact DME operations.

Responsibilities include the following:

  • With a solid understanding of the organization’s processes, this role builds and maintains relationships with clients and network partners initiating contact via phone, email and in-person meetings at all levels of the client network provider organizations. Addresses areas of concern and identifies opportunities for improvement to ensure client satisfaction. This may include coordinating conference calls with organizational stakeholders and clients to address and resolve client challenges.
  • Meets with clients and attends conferences to effectively develop, maintain and strengthen multiple relationships with current client customers at corporate, regional and local levels and provide information and opportunities available from StateServ. Additionally, generates leads for prospective clients by effectively introducing the StateServ suite of services.
  • Understands client contracts with regard to terms and conditions, renewal dates and any additional service amendments. Works effectively to ensure mutually satisfactory agreements and renewals that maximize services for the client while achieving company profitability targets.
  • Takes a lead role in the implementation of new clients as well transitioning DME providers by working effectively with internal divisions to ensure actions are handled in an appropriate and timely manner. This includes conducting educational sessions via on-site training’s, conferences calls, webinars, computer share, etc. to keep clients apprised of StateServ operations and new initiatives. Monitors client progress, claims, calls/contacts, payables.
  • Ensures effective working relationships between clients and DME providers by monitoring activities and providing analytics and reports that provide insight into the nature of operations. May encourage and/or influence changes in operations to increase productivity, profit margins and effective utilization.
  • Hosts and coordinates quarterly clinical educational webinar series for clients and DME providers to strengthen StateServ’s value proposition for clients with targeted sessions that facilitate effective management of DME operations.
    Acts as a clinical resource for StateServ’s clients and DME providers throughout the nation. This includes providing clinical insight and assessment of DME operations and facilitating effective processes and education to increase mutually beneficial solutions between StateServ and its clients.
  • With a clinical approach, conducts targeted monthly cost analyses for assigned national clients and prepares findings. Works with account management stakeholders to create and execute clinical education workshops positioned to directly impact DME operations for assigned branches.

NOTE: To apply for this position, please send your resume and/or relevant work experience to careers@stateserv.com