Contract Support Specialist

Contract Support Specialist – Tempe, AZ


Who We Are


StateServ Medical is the premier durable medical equipment (DME) provider in the hospice industry. We have provided hospice focused DME services across the United States for the past decade, offering services from both our Brick and Mortar operations and through our Network of over two-hundred fifty DME providers. StateServ has network coverage across 48 states and is the only DME Benefit Manager to implement multiple national hospice organizations.
StateServ leverages technology to streamline its business processes which creates an environment that breeds success and excellent customer service. We offer the most advanced real-time invoicing and utilization management tools in the industry. Our internal development team continues to be on the forefront of hospice DME technology – providing advantages such as Hospice EMR integration and consolidated vendor reporting.

If you enjoy working with others in providing business solutions and value a culture that embraces compassion, please consider the following opportunity.

Position: Contract Support Specialist

With direction from senior leadership, this position supports the hospice client and network vendor contracting process from contract origination and on-going administration through termination. This includes facilitating comprehensive reviews and the redlining process while ensuring that contract language is tracked and correct from version to version. Reviews and ensures that system information e.g., contracts database, vendor documentation, and pricing tables, etc. are current and maintained.

Responsibilities include the following:

  • Establishes and administers the contracting process and manages and maintains version control.
  • Coordinates, implements and maintains contracting instruments, including but not limited to agreements, fee schedules and amendments. Acts as the point of contact to capture and relay updated contract terms as needed.
  • Maintains archive files for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications and payment schedules.
  • Manages vendor contract compliance documentation by contacting vendors and requesting up-to-date information, which includes but is not limited to DME licensure, insurance and accreditation.
  • Maintains and tracks contracts from origin to completion utilizing system tools e.g., CRM and DocuSign.
  • Creates and maintains reports and supporting contract documentation to optimize client tenure and mitigate business risk.
  • Creates a profile and loads pricing into DMETrack. Validates output against the fee schedule creation to ensure quality and integrity of the system.
  • Communicates critical information to stakeholders.
  • Performs other duties as assigned or apparent.

Required knowledge, skills and abilities to perform the role include the following:

  • Education, Work Experience, Related Experience and Licensure:

    • Knowledge or general business administration as normally obtained through the completion of a degree in business administration is preferred. A paralegal certificate is preferred

      • Work Experience or Related Experience:

        • Notable experience working as a legal secretary, an executive administrative assistant, or a closely related occupation is strongly preferred
        • Thorough knowledge of contracting concepts and applicable health care law and regulations is preferred
        • The ability to effectively coordinate and facilitate the contracting process and maintain contracts is required
        • Experience in healthcare or medical fields where an understanding of durable medical equipment, pharmacy or hospice operations is strongly preferred

          • Specialized Knowledge, Skills & Abilities:

            • A high level of professionalism, customer service and discretion is required to represent the organization and interact with outside parties
            • Strong professional communication, presentation and interpersonal skills are required
            • A detail orientation is essential to track and maintain updates to contracts that may entail receipt of changes from multiple parties
            • The ability to grasp the legal business structure and discern between contract templates for the appropriate condition is required
            • Advanced software skills including word processing and presentations are required to perform the functions described
            • The ability to remain focused and organized given multiple priorities is essential. This includes the ability to prioritize, multi-task, work under pressure and with tight deadlines, and work independently toward objectives
            • The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPAA is required
            • Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required

              • Physical Requirements and Demands:

                • Regular eye-hand coordination and manual dexterity is required to operate office equipment
                • This position entails a high level of work performed at a computer terminal throughout the day as well as moderate use of a telephone or headset equipment

                  • Travel Requirements and Conditions:

                    • No travel is required
                      NOTE: To apply for this position, please send your resume and/or relevant work experience to careers@stateserv.com

                      • StateServ is an equal opportunity employer and offers a competitive compensation and benefits DOE.