Partner Management Associate Baltimore Philadelphia

Partner Management Associate – Baltimore MD, Philadelphia PA

This role acts as a liaison and engages in account management and relationship activities by serving as the primary contact for a number of assigned hospice accounts. This includes proactively identifying and resolving customer service issues and implementing training and education for new and existing hospice clients and third party Durable Medical Equipment (DME) providers. Additionally, this position is also actively engaged in lead generation activities to support a qualified pipeline of potential hospice clients.

Responsibilities include the following:

  • This role builds and maintains relationships with clients and network partners to address areas of concern and
    identify opportunities for improvement that will ensure client satisfaction.
  • Meets with clients and attends conferences to effectively develop, maintain and strengthen multiple relationships
    with current client customers while introducing and promoting the StateServ suite of services.
  • Understands client contracts with regard to terms and conditions, renewal dates and any additional service
    amendments.
  • Works effectively to ensure mutually satisfactory agreements and renewals that maximize services for
    the client while achieving company profitability targets.
  • Takes a lead role in the implementation of new clients as well transitioning DME providers by effectively
    coordinating with internal divisions and ensuring onboarding actions are handled in an appropriate and timely
    manner.
  • Conducts educational sessions via on-site trainings, conferences calls, webinars, computer share, etc. to keep clients
    apprised of StateServ operations and new initiatives.
  • Supports effective operations between clients and DME providers by monitoring activities and providing analytics
    and reports that provide insight into the nature of operations. May encourage and/or influence changes in
    operations to increase productivity, profit margins and effective utilization.

Required knowledge, skills and abilities to perform the role include the following:

Education, Work Experience or Related Experience:

  • One year of sales experience is required or experience in which the incumbent has been engaged in identifying and understanding the customers’ needs, providing solutions and presenting recommendations. Three to four years professional sales experience is strongly preferred
  • Experience managing a project from inception to implementation is strongly preferred. Experience conducting
    training sessions is also preferred
  • Operational experience in a hospice environment is strongly preferred

Specialized Knowledge, Skills & Abilities:

  • Knowledge of common sales communication techniques, identification of the clients’ value proposition and presentation of solution based sales. The ability to utilize this knowledge to engage clients and manage accounts is required
  • The means and ability to work from a home office to accomplish objectives and tasks as described
  • Excellent communication, presentation and interpersonal skills are required to perform the functions as described,
    including the ability to present information and training to varied clients
  • A basic understanding of the operations of the durable medical equipment industry and hospice industry
  • The ability to be proactive and self-directed utilizing good time management, decision-making, and organization
    skills is required. Incumbents must be able to prioritize multiple tasks
  • A good understanding of StateServ’s products, technologies, selling strategies and internal business functions is
    necessary to become proficient and competent in this role

Equipment:

  • Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required

Physical Requirements and Demands:

  • Extensive travel is required including overnight travel at least 40% – 50% of the time to visit clients and providers.

NOTE: To apply for this position, please send your resume and/or relevant work experience to cyeretzian@stateserv.com.