Loss Management Specialist

Loss Management Specialist – Tempe, AZ

With general direction, this position acts as the primary point of contact between the organization and clients to track, retrieve and report upon lost equipment and effectively support the organization’s ability to manage and control shrinkage.

Responsibilities include the following:

  • On a daily basis, reviews loss reports to understand the status of lost equipment. Based on general standard operating procedures, implements the loss recovery process by contacting the client to investigate the status of equipment. Records and tracks recovery efforts which may include but is not limited to contacting multiple sources and notating efforts within the system.
  • Follows up on all failed efforts to recover lost equipment by informing the client and notating the equipment status in the system. Depending on contractual agreements, flags lost equipment in the system as written off or bills the client accordingly.
  • Identifies and recovers lost equipment and flags as such in the system. Places an order through the system for the customer service team to dispatch a field technician to retrieve equipment. Follows up on pick up orders to confirm retrieval.
  • Maintains system records of loss management activity by site; on a monthly basis or as requested, reports on the status of lost and recovered equipment.
  • Acts as an internal resource for key stakeholders including but not limited to field leadership, customer service and data management to provide guidance and direction following standard protocol as well as provide the ongoing status of activities.

Knowledge, Skills and Abilities:[/h1_heading]

Education, Work Experience or Related Experience:
  • A high school diploma or equivalent is required
  • Some college is preferred
  • At least one year of office experience which entailed heavy phone interaction to address and resolve issues is strongly preferred
  • DME field experience in which the incumbent gained knowledge and insight of general DME field operations is preferred
  • Experience with StateServ’s proprietary software system is strongly preferred

Specialized Knowledge, Skills & Abilities:

  • Strong knowledge of PC business and communications software including word processors, spreadsheets, email and web based tools. Strong typing and data entry stills are necessary
  • The ability to work independently while organizing and prioritizing tasks is required
  • The ability to interact effectively with team members and clients is required. A strong customer service orientation is essential. Strong interpersonal, communications and presentation skills are required
  • Demonstrated ability to adapt to the changing demands of business is a must

Physical Requirements and Demands:

  • This position entails a high level of work performed at a computer terminal throughout the day as well as heavy use of a telephone or headset equipment
  • The ability to view and continuously focus on and compare system information and work orders is required to quality review information as described
  • On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting
  • Regular eye-hand coordination and manual dexterity is required to operate office equipment

StateServ offers a competitive base salary, company subsidized medical & dental benefits, paid time off, a 401(k) plan
with a company match, and advancement opportunities with a dynamic, growing company.

StateServ is an equal opportunity employer and maintains a drug-free workplace.

NOTE: To apply for this position, please send your resume and/or relevant work experience to ckarg@stateserv.com